Returns & Exchanges

How do I return an order or item?

We want to make returns as easy as possible for you. If you are not completely satisfied with your purchase you may return it to us within 28 days of the date of purchase. If an item isn't returned to us within this time unfortunately we will be unable to process a return.

The item you wish to return must be in a saleable condition in its original, undamaged packaging (including inner and outer packaging), and we will consider the overall condition of it when making a refund. This does not affect your statutory rights in the event of faulty goods. If we find that the item has not been returned to us in a fully re saleable condition, we reserve the right to refuse a refund on it and you could be charged for return shipping of that item or that item will be placed on a hold until return payment has been made.

Returns by Post

Please send your parcel to:

attn: Website Returns
8798 Westpark Drive
Houston, Texas 77063

We recommend that you send returns by UPS or USPS Flat Rate so that they are insured for you and are traceable as we will only take responsibility for items that are being returned to us once we have received them at the above mentioned address.

Once we are in receipt of your return we aim to process it within 48 hours and we will email you to confirm this has been actioned.

Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty, we will refund the delivery charges incurred in returning the item to us.

If you would like to discuss the exchange or return of any item, please email us or telephone us at 832-487-0573, Monday to Friday between 9:00am and 5:00pm (excluding Holidays).

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